Frequently Asked Questions
Everything you need to know about your Mason Garments experience.
Where are Mason Garments products manufactured?
All our footwear and apparel are handcrafted in Italy using premium locally sourced leathers and high-quality materials to ensure superior craftsmanship.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery times vary by region, ranging from 2-5 business days for express shipments.
How do I determine my correct size?
Our footwear generally fits true to size, but some silhouettes may run slightly large. We recommend consulting our detailed Size Guide located on each product page for specific measurements.
What is your return and exchange policy?
You can return or exchange your items within 14 days of receipt, provided they are in original, unworn condition with all tags and packaging intact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various region-specific payment options like Klarna and iDEAL.
How should I care for my leather sneakers?
To maintain the quality of your sneakers, we recommend using a soft brush or damp cloth for cleaning and applying a specialized leather protector spray before the first wear.